FAQs - All You Need to Know
Shipping & Delivery
Where do you ship to?
We currently ship across the UK. We’re planning to expand to other parts of Europe very soon.
How long does delivery take?
Usually between 2 to 5 working days. As soon as your order is dispatched, you’ll receive a tracking code to follow its journey.
My order hasn’t arrived – what should I do?
f your delivery window has passed and tracking hasn’t updated, just email us at hello@luzzastudio.com. We’ll take care of it swiftly and kindly.
Returns & Exchanges
Can I return an item?
Absolutely. You have 30 days from receiving your order to request a return. Items must be unused, with tags and in their original packaging.
How long does How do I request a return? take?
Simply email hello@luzzastudio.com with your order number and reason for the return. We’ll send you all the next steps.
Do I need to pay for returns?
The first return or exchange is on us. If you request an additional return on the same order, shipping charges may apply.
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Jewellery Care
Can I wear my jewellery in the shower?
Our pieces are made for everyday wear — but to keep the shine, we recommend avoiding frequent contact with seawater, perfumes or lotions.
Are the materials hypoallergenic?
es. All our jewellery is nickel-free and carefully selected to minimise the risk of allergies.
How do I care for my pieces?
Store them in a dry place, avoid friction, and gently clean with a soft cloth to keep them sparkling.
Payments & Security
What payment methods do you accept?
We currently accept all major debit and credit cards via Shopify Payments, as well as PayPal.
Is it safe to shop with you?
Completely. Our website is SSL encrypted, and we use secure payment platforms to process all transactions.
Gifting & Packaging
Do you offer gift packaging?
Every piece comes thoughtfully wrapped — perfect for gifting. If you'd like to include a personal note, just let us know at checkout.
Contact & Support
How can I get in touch?
You can email us at hello@luzzastudio.com or message us on Instagram @luzzastudio. We aim to reply within 24 working hours.
Do you have a physical store?
Not yet — we're currently online only. But always just a DM or email away!